Warranty and Repairs

Global GPS Systems supplies professional surveying equipment, GNSS receivers, controllers, radios, accessories and related products from different manufacturers. Warranty periods and warranty conditions can differ per brand, product type and manufacturer.

If your product develops a problem, contact us first. We will help assess the issue and explain the next step.

Warranty period

The applicable warranty period depends on the product and manufacturer. The warranty period may be shown on the product page, quotation, invoice, manufacturer documentation or warranty card.

Some products have a manufacturer warranty. In those cases, the manufacturer’s warranty terms may apply. Global GPS Systems will help you with the warranty process where reasonably possible.

The warranty period depends on the product and manufacturer. If a specific manufacturer warranty applies, that warranty will apply to the product. If no specific warranty period is stated, please contact us for the applicable warranty information before purchase.

What warranty usually covers

Warranty usually covers defects in materials or workmanship under normal use, in accordance with the manual, product specifications and manufacturer instructions.

If a product has a covered defect during the warranty period, the solution may be repair, replacement, replacement parts, manufacturer service or another reasonable solution. The exact outcome depends on the product, defect, inspection result and manufacturer policy.

What warranty does not usually cover

Warranty does not usually cover damage caused by misuse, impact, dropping, water ingress, incorrect storage, incorrect installation, lack of maintenance, unauthorised repair, modification, use outside product specifications, unsuitable accessories, wrong chargers, incorrect voltage, normal wear and tear or damage during transport.

Warranty may also be limited for batteries, cables, chargers, antennas, connectors, screens, carrying cases, tripods, poles, consumables and other accessories, depending on the product and manufacturer.

Software, firmware, configuration, correction-service settings, network settings and user setup issues are not automatically considered product defects. We can often help troubleshoot these issues, but service costs may apply if the problem is not covered by warranty.

Before requesting warranty service

Many technical issues can be solved without sending the product back. Before requesting warranty service, check the manual, charging status, cables, firmware version, settings, SIM card, correction-service subscription, Bluetooth or Wi-Fi connection and any error messages shown on the device.

If you are unsure, contact us. We may ask you to perform basic troubleshooting before approving a warranty return. This helps avoid unnecessary shipping and downtime.

How to start a warranty claim

To start a warranty claim, contact us by email. Include your invoice number, order number, product name, serial number, a clear description of the issue and photos or videos if relevant.

For technical products, also include information about firmware version, software version, controller model, correction-service provider, antenna setup, SIM card provider and the steps you already tried.

After reviewing the information, we will explain whether the product should be sent in for inspection or whether another solution is possible.

Inspection

A warranty claim may require inspection by Global GPS Systems, a service partner, distributor or manufacturer. The product must be inspected before a warranty outcome can be confirmed.

If the issue is covered by warranty, the product may be repaired or replaced according to the applicable warranty terms. If the issue is not covered by warranty, we may offer a paid repair, paid replacement parts or return the product to you.

Repairs outside warranty

If your product is outside the warranty period or if the issue is not covered by warranty, we may still be able to help with paid repair or service.

This may include inspection, diagnosis, firmware updates, configuration, calibration, replacement parts, connector repair, cable replacement, setup support or manufacturer repair handling.

We will provide an estimate where possible before carrying out paid repair work. In some cases, inspection or diagnosis costs may apply even if you decide not to proceed with the repair.

Shipping for warranty and repairs

Please do not send products to us without approval. Contact us first so we can provide the correct return instructions.

Products must be packed securely and shipped with tracking. You are responsible for the product until it is received by us or the service location.

Shipping costs depend on the product, customer type, location and reason for return. If the product is covered by warranty, shipping costs may be handled according to the applicable warranty terms and legal requirements.

Data, settings and accessories

Before sending a product for inspection or repair, back up any important data, settings, project files or configuration where possible. Service work may require resetting, updating or replacing hardware or software.

Only include accessories that are needed to investigate the issue, unless we ask you to include the complete package. If you include accessories, list them clearly in the shipment.

Service support

Global GPS Systems also offers support and service for professional GNSS and surveying equipment. Depending on the product, we may be able to help with setup, firmware, configuration, correction-service connections, troubleshooting and maintenance.

If you need urgent help for a project, contact us and explain the situation. We will do our best to find a practical solution.