Shipping and Delivery

Global GPS Systems ships professional surveying equipment, GNSS receivers, accessories, software-related products and service parts to customers in the Netherlands, Europe and many international destinations.

We understand that delivery timing is important, especially when equipment is needed for a project. This page explains how we process, ship and track orders.

Order processing

Orders are processed on business days from Monday to Friday, excluding Dutch public holidays. Orders placed during the weekend or on a public holiday are normally processed on the next business day.

If all products are in stock and payment has been received or approved, we aim to process the order as quickly as possible. Orders placed early in the day are often processed the same business day, but this is not guaranteed unless confirmed in writing.

For urgent orders, please contact us before placing the order. We can then check stock, shipping options and expected delivery time.

Stock availability

Some products are available from our own stock. Other products may need to be ordered from the manufacturer, distributor or supplier after your order is placed.

If a product is not immediately available, we will inform you as soon as possible. We may offer an alternative product, a partial delivery, a revised delivery estimate or cancellation of the unavailable item.

Product availability shown online is an indication. It may change quickly, especially for specialist equipment, receivers, radios, controllers, accessories and parts.

Estimated delivery times

Delivery times depend on product availability, destination, payment status, customs processing and the carrier.

For products shipped from our Dutch warehouse, delivery inside the Netherlands and much of the EU is usually fast. Delivery outside the EU may take longer because of customs clearance and local import procedures.

Estimated delivery times are not guaranteed unless we have confirmed a specific delivery date in writing. A delivery delay does not automatically give the right to compensation, but we will always try to help find a practical solution.

Shipping from The Netherlands

All orders are shipped from the Netherlands. We do not dropship. This is to maintain quality in our services and to make sure the products you ordered are complete and quality checked.

If an order contains multiple products, they may be shipped separately. You may receive more than one tracking number.

Shipping costs

Shipping costs are shown during checkout or stated in your quotation. Some products or order values may qualify for free standard shipping. Special shipping, express delivery, insured transport, pallet shipping or remote-area delivery may involve additional costs.

For international orders, customs duties, import taxes, handling fees and local charges may apply. These costs are the responsibility of the customer unless we have agreed otherwise in writing.

Tracking your order

When your order has shipped, you will normally receive tracking information by email. Tracking information may take some time to become active after the carrier has collected the parcel.

If you have not received tracking information, check your spam folder first. If you still cannot find it, contact us with your order number and we will check the shipment status.

Delivery address

Please make sure the delivery address is complete and correct before placing your order. For business addresses, include the company name, department, contact person and phone number where possible.

If a parcel cannot be delivered because the address was incorrect or incomplete, additional shipping costs may apply.

Failed delivery attempts

If the carrier cannot deliver the parcel, it may be taken to a pickup point, returned to the carrier depot or returned to us. Follow the carrier’s tracking instructions as soon as possible.

If a parcel is returned to us because it was not collected or because delivery failed, we may charge the cost of reshipping.

Damaged parcels

Please inspect the parcel when it arrives. If the packaging is visibly damaged, take photos before opening it. If possible, report the damage to the delivery driver or carrier immediately.

If the product itself is damaged, contact us as soon as possible. Include your order number, photos of the packaging, photos of the damaged product and a short description of the issue. This helps us handle the claim with the carrier or supplier.

Do not throw away the packaging until the issue has been reviewed. The carrier may need the original packaging for inspection.

Missing or incorrect items

If your order is incomplete or if you received the wrong product, contact us as soon as possible. Include your order number and a photo of the products received.

We will check the order, shipment records and stock movement. If we made a mistake, we will correct it as quickly as reasonably possible.

International shipping and export restrictions

Global GPS Systems ships to many countries, but not all products can be shipped to every destination. Some products may be subject to export controls, sanctions, manufacturer restrictions, radio regulations, battery transport rules or local import requirements.

We reserve the right to refuse, cancel or delay an order if shipping the product would violate applicable law, sanctions, export-control rules, carrier restrictions or manufacturer policy.

For more information, please see our Terms and Conditions.

Urgent deliveries

If you need equipment urgently for a project, contact us before placing your order. We can check current stock, possible shipping methods and realistic delivery expectations.

Express delivery may be available for some destinations, but it depends on the product, order time, carrier and destination.